Welcome! You can raise a request from the options provided below.
Questions about Pricing
Choose this if you have questions about our pricing.
Required fields are marked with an asterisk*
{"xsrfToken":"775fdd716f87d9319c6538acb2aaf1969f9cd013_lout","branding":{"id":"2","key":"fh","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#14873f","headerLinkHoverBGColor":"#14873f","headerBadgeColor":"#14873f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f7b8c553-ac48-46fa-b29f-a51a71845c1a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMjA0ODhkZi01OWQ5LTQxNzctOTEzOC1lMmYzMzY2OWY0MTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY3YjhjNTUzLWFjNDgtNDZmYS1iMjlmLWE1MWE3MTg0NWMxYSI6WyJyZWFkIl19LCJleHAiOjE3NjI3NDc4NDAsIm5iZiI6MTc2Mjc0NzI0MH0.3gBSjTGD5Sb8ADD-Q6_WoEDo4mwV-_ZHS88QugYoW70&client=d20488df-59d9-4177-9138-e2f33669f414&mode=fit","logoId":"f7b8c553-ac48-46fa-b29f-a51a71845c1a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the frübi Help Center","sharedPortalName":"frübi Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the frübi Help Center","sharedPortalName":"frübi Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1da651","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"fh","projectId":10424,"serviceDeskId":2,"name":"Support","description":"<p>Welcome! You can raise a request from the options provided below.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10958,"iconUrl":"https://mcatinnovations.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10958","groups":[3],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Interested in trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10950,"iconUrl":"https://mcatinnovations.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10950","groups":[3],"key":""},{"id":"10","name":"Questions about Pricing","descriptionHtml":"","callToAction":"Questions about Pricing","introHtml":"<p>Choose this if you have questions about our pricing.</p>","icon":10945,"iconUrl":"https://mcatinnovations.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10945","groups":[3],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10954,"iconUrl":"https://mcatinnovations.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10954","groups":[3],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10944,"iconUrl":"https://mcatinnovations.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10944","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10948,"iconUrl":"https://mcatinnovations.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10948","groups":[3],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10929,"iconUrl":"https://mcatinnovations.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10929","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10936,"iconUrl":"https://mcatinnovations.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10936","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[10,9,11,12,14,15,16]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMjA0ODhkZi01OWQ5LTQxNzctOTEzOC1lMmYzMzY2OWY0MTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDI0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI3NDg0NDAsIm5iZiI6MTc2Mjc0NzI0MH0.KVGVfmZLmTXR6_RbFqCCdswhZjq42iUzR_wIgx4d7Xs","targetCollection":"upload-project-10424","endpointUrl":"https://api.media.atlassian.com","clientId":"d20488df-59d9-4177-9138-e2f33669f414","tokenDurationInMins":20}},"reqCreate":{"id":10,"projectId":10424,"issueType":{"id":"10238","name":"Support"},"form":{"name":"Questions about Pricing","descriptionHtml":"","callToAction":"Questions about Pricing","intro":"<p>Choose this if you have questions about our pricing.</p>","instructions":"","icon":10945,"iconUrl":"https://mcatinnovations.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10945","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["2"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10","calendarParams":{"firstDay":0,"date":"2025-11-10T00:00:40-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMjA0ODhkZi01OWQ5LTQxNzctOTEzOC1lMmYzMzY2OWY0MTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDI0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI3NDg0NDAsIm5iZiI6MTc2Mjc0NzI0MH0.KVGVfmZLmTXR6_RbFqCCdswhZjq42iUzR_wIgx4d7Xs","targetCollection":"upload-project-10424","endpointUrl":"https://api.media.atlassian.com","clientId":"d20488df-59d9-4177-9138-e2f33669f414","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/2?xdm_e=https%3A%2F%2Fmcatinnovations.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJhOTAyYjJkZmRmZGRkY2IwNTJmNmJjMzk1ODgxZjRkMWIxNGFhZWNjZmRiYzhjNmMyNzA5ZDlmZjk0OWZmYWM1IiwiaXNzIjoiYmVkNjA3MjAtNDVjNy0zOGY4LTk5ZmYtZTg2MTJmM2JkMDIxIiwiY29udGV4dCI6e30sImV4cCI6MTc2Mjc0ODE0MCwiaWF0IjoxNzYyNzQ3MjQwfQ.tuUMm33ui5qa4_Dr-0dljcHDbKLq7m9vrs8EJ3ildHo\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImJlZDYwNzIwLTQ1YzctMzhmOC05OWZmLWU4NjEyZjNiZDAyMSIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL21jYXRpbm5vdmF0aW9ucy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9tY2F0aW5ub3ZhdGlvbnMuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiRkgiLCJpZCI6IjEwNDI0In19fSwiZXhwIjoxNzYyNzQ4MTQwLCJpYXQiOjE3NjI3NDcyNDB9.0p3CDrdh_SUkGKgXqS6tfntmVXtY7V3wYWSIVbbwhOI\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://mcatinnovations.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://mcatinnovations.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"FH\\\",\\\"id\\\":\\\"10424\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"FH\\\",\\\"project.id\\\":\\\"10424\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"10\\\"}\",\n \"timeZone\":\"America/Santo_Domingo\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://mcatinnovations.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}